Are Rivian EVs changing into a Jekyll and Hyde story? This is what it’s essential to know.

Investing in what you realize is vital, or at the least totally understanding the services or products the enterprise revolves round. For Rivien (NASDAQ:RIVN) buyers, it may be tough should you do not wish to soar in headfirst as a pioneer to drive the automobile your self. Nonetheless, there are studies that may present helpful details about Rivian automobiles, their reliability, and whether or not customers would purchase from the model once more.

Just lately, Shopper Stories revealed two research exhibiting that Rivian was a little bit of Jekyll and Hyde, taking first place in a single and final place within the different.

Let’s begin with the Proprietor Satisfaction Rankings report based mostly on Shopper Stories member survey responses. These rankings are vital to point out which manufacturers have or haven’t met client expectations based mostly on quite a few variables. That is extraordinarily vital for buyers who have to know if their firm’s manufacturers join with the buyer.

Rivian topped Shopper Stories’ model satisfaction checklist for the second 12 months in a row due to the favored R1S and R1T. Rivian finds itself in good firm with a number of luxurious automakers, BMW, Tesla, Porscheand Lexus spherical out the highest 5. Rivian positioned first with 86% of homeowners indicating they might purchase the model once more, adopted by BMW in second place, a distant 73%.

Now let’s check out the opposite facet of the coin, a report wherein Rivian did simply the alternative and positioned useless final. Shopper Stories took the outcomes of its survey and calculated a predicted reliability ranking on a scale of 1 to 100, with the next quantity being extra dependable.

Within the reliability rankings, Rivian ranked useless final with a rating of 14, nearly half of the following lowest, Cadillac, at 27. Tesla additionally discovered itself close to the underside with a rating of 36, and all have been far behind the leaders. Subaru and Lexus at 68 and 65, respectively.

Should you’re questioning how there might be such a discrepancy between the Jekyll and Hyde outcomes and Rivian’s outcomes between the 2 surveys, the reply might be less complicated than you suppose.

All of Rivian’s automobiles are newer, which inherently poses extra issues, however the newer automobiles additionally nonetheless have their new automotive guarantee, which might offset the monetary issues created by the much less dependable automobiles. It is also true that the whole trade is going through completely new points associated to electrical automobiles (EVs) generally, so EV makers like Rivian and Tesla are prone to presently carry out a lot worse by way of reliability.

The story continues