Meta is engaged on a repair for a software program replace that crashed Quest headsets

Meta is reportedly engaged on a problem with a software program replace that crashed some Quest 2, Quest 3, and Quest 3S headsets, the corporate announcement. The corporate behind it upset customers not solely releasing a defective replace, however then telling affected consumers that they’d not repair the issue as a result of the headsets have been now not underneath guarantee, as The edge reported.

Now Meta seems to be fixing the difficulty, saying it is engaged on a repair “for all customers” and mentioned buyer assist has “new steerage on how you can assist customers.” Some consumers mentioned about Reddit that they acquired a affirmation electronic mail stating that the corporate would supply out-of-warranty service for his or her error.

“We found a software program replace concern that brought on some Quest 2/3/3S headsets to not reply and boot correctly,” Meta wrote in its assist middle. “We’re actively working to resolve the difficulty for all customers, however usually now you can use your system usually. In case your system continues to be unresponsive, we’re right here to assist. You probably have a Quest 3S , click on the button under for subsequent steps Quest 2 or 3 customers, please contact us for help.”

The problem dates again to December 6, when Meta mentioned software program updates have been affecting Quest 3S units on the time. The replace contains options like a digital desktop, quicker hand monitoring, simpler pairing with Home windows 11 PCs, and extra.

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